Back


Table of Contents

  1. Can I get may order shipped over night?
  2. How long should it take to get my order?
  3. Is shipping $7.95 per bag?
  4. What is the best way to mail an order?
  5. Do you have a catalog?
  6. Do You have wholesale prices?
  7. Can you make a special color and size marble to fit my needs?
  8. Why is the color of the marbles not the same as my last order?
  9. Do you have a phone # so I can call in an order?
  10. How do I know what size marble I need?
  11. What credit cards do you Take ?
  12. I got a Duplicate order error, Did my first order go through?
  13. What's your return policy?
  14. Do you sell precision glass balls?
  15. How are marbles made?

Can I get my order shipped over night ?

[I am sorry but we can not ship over night. We ship most orders by Priority Mail, some larger orders UPS ground. sorry no FedEx even if you have an account.

We do our best to ship your order the next business day after we get your order, so please plan ahead]

Back to Top

How long should it take to get my order?

[ We ship most orders by Priority Mail ,  should take 2 to 4 days , larger orders UPS ground 1 to 2 weeks
We do our best to ship your order the next business day after we get your order.

We close for National Marbles Tournament in Wildwood, in June the week after Fathersday.

also go to a business show  a couple times a year for a long weekend. so please plan ahead]

Back to Top

Is shipping $7.95 per bag ?

[ No . We only charge $7.95 shipping for your total order. This charge represents only part of the actual cost for multiple bag orders, we pay the rest.]

Back to Top


What is the best way to mail an order ?

[ It is always faster to place an order with your credit card on line using our shopping cart
To mail in an order:
You can use the shopping cart to put your order together. at check out choose "print fax order" this will let you print out your order with the total with shipping we only ship to USA addresses..Get a money order and send it in. ]


Do you have a catalog ?

[GlassMarbles.com dose NOT have a printed catalog only our online catalog]

Back to Top

Do You have wholesale prices ?

[ I don't have any wholesale marbles. If we have any marbles to sell at wholesale I will list them on our page with the wholesale price.
You can check our page where I will put wholesale prices if we have them  wholesale page]

Back to Top

Can you make a special color and size marble to fit my needs ?

[GlassMarbles.com INC. dose not make any marbles we buy marbles direct from several manufactories and artiest and sell them retail on the web.]

Back to Top

Why is the color of the marbles not the same?

I have no control over the quality of the color of marbles the manufacture shipped to me.
The manufacture makes up a batch of glass for the color they want. Some times it dose not come out as good as I would like
them to be. I don't know until I receive the marbles if it is a good color or not. The only choice I have is to sell what I can get or
not have that color. It may be a year or more before they run that color again and I will not know the quality of the next batch
until I receive them.  I try to keep an up to date photo of the color on the web when they change. But colors can show up different
on different computers.

Back to Top

Do you have a phone # so I can call in an order ?

[ I am often away from the phone and can't take credit card orders or any order over the phone.
I don't put my phone number on the web so you won't waste your time and money trying to call me.
I do have a phone# 607 566 9563 You will get a quicker answer if you e-mail me at mibs@glassmarbles.com
The best time to catch me near the phone is 10 am to 1 PM Eastern Time]

Back to Top

 


How do I know what size marble I need?

We have a page that should help you with getting the size marble you need.
Marbles sizes are approximate. (
not an exact sizeClick Here

Back to Top

What credit cards do you Take?

We take Mastercard, Visa and Amreican Express.

Back to Top

I got a Duplicate order error, Did my first order go through?

When you placed your order something must have been wrong in your credit card info.

The shopping cart holds info about the product you order for 15 to 20 min. If you submit the order the shopping cart can think it's the last order that failed and will give you a duplicate order error, looking at the order that failed. If you reorder give it 20 to 30 min. for the shopping cart reset
It should then work if your card is ok
I only get orders after the credit card company OK's the card.
You will need to replace the order.
I have no control over what the procesing center ok's or don't.
Just like the cashier at wal mart when you swipe your card.
Your credit card info goes direct to the processing center .
We don't get that info.


What's your return policy ?

In order to return an Item.

No returns will be accepted with out prior approval.

E-mail us with your order # and why you want to return the product.

All returns are subject to a 15% restocking charge unless it was our mistake.
We will credit or refund the purchase price of the items you ordered. (not the shipping )
All returns must be accompanied with a copy of the invoice or the invoice number.
The Item must be returned in 30 days and make sure you pack them well. ( Don't just put them in a box lose)

Return by UPS or postal service .

Please read the info we have about size color and quality before placing your order

the refund will be credited back to your credit card used to place the order.

If you ordered with a money order it will be refunded with a Company Check.

If you are not happy with the marbles you buy from us you can exchange them or get a refund if you return them in 30 days or less.

If you order the wrong size and we sent you the size you ordered and you would like to exchange them for a different size we will do that but you will have to pay the actual shipping cost. If the marbles you return are not the size you ordered we will pay the shipping both ways.

Back to Top

Do you sell precision glass balls?

No, The only glass balls GlassMarbles.com Inc. sells are toy,  art,   decorative marbles and crystal balls.
None of them are precision or meant to be used in machinery or as a medical device.

Back to Top

How are marbles made ? see video below.


GlassMarbles.com INC
P.O.Box 812
61063 Main Street
Wallace, New York 14809-0812

Copyright [GlassMarbles.com INC]. All rights reserved.
Revised: January 18, 2014.




facebook